Pixus: AI Video Generator — Help & Support Center
Welcome to the Pixus support page. We're here to help you get the most out of Pixus: AI Video Generator. If you have a question, run into a problem, or want to share feedback, please reach out and our team will get back to you as soon as possible.
For any support requests, questions about your account or subscription, bug reports, or feedback, please email us. We typically respond within 1–2 business days.
Developer: TRACODI CONSTRUCTION HOLDINGS JOINT STOCK COMPANY
App: Pixus: AI Video Generator
Support Email: [email protected]
Open the App, enter a text prompt or upload the media you want to use, choose your options, and tap Generate. Your video will be created and saved in the App, where you can preview, download, or share it.
Pixus may offer paid plans, credits, or auto-renewing subscriptions purchased through the App Store or Google Play. You can view, manage, or cancel your subscription at any time in your device's app store account settings.
On iOS, go to Settings > [your name] > Subscriptions and select Pixus. On Android, open Google Play > Menu > Subscriptions and select Pixus. Cancel at least 24 hours before the renewal date to avoid being charged for the next period.
Purchases are processed by Apple and Google. Refund requests are handled according to their policies. For App Store purchases, visit reportaproblem.apple.com. For Google Play, use the Play Store's refund request process. If you need help, email us and we'll do our best to assist.
To request deletion of your account and associated personal data, please email us at [email protected] from the email address associated with your account, and we will process your request in accordance with our Privacy Policy.
First, make sure you are using the latest version of the App and that you have a stable internet connection. Restarting the App or your device often resolves temporary issues. If the problem persists, email us with your device model, operating system version, and a short description or screenshot of the issue.
Please review our Privacy Policy and Terms of Use for more information about how we handle your data and the terms that govern your use of the App.